Rabbit Support managed by AI

general chat
1

Hello community,
I noticed Rabbit Email support is manage by AI, not by real operators. I noticed it putting the AI text ander analisis with professional tools after sharing my full Review, witch I am onored to share in the Community as well.
The response provided by the support team was totally wrong and was not aware of the context in witch my e-mail was involved; then, after replying asking to be transferred to an human operator, the support responded confirming no human operator was reading my e-mail as a proof of the facts. With this I don’t want to accuse anybody but I want to have confirm of a serious thought about the Rabbit e-mail support.
I hope Rabbit acknowledges this because is really frustrating.
Anyway for anybody interested in a full and detailed review of the Rabbit R1, here’s my official:

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This is not the case, we have real human customer support. Please feel free to send me any evidence you have so I can investigate.

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Hello Simon,
Here I attach the full conversation between me and the Rabbit Team so you can investigate.

  1. My first e-mail:
    Dear Rabbit Team,
    I am proud to share with you my official Review, directly from my own website. You can read it visiting the link I leave you below.
    I think is the most honest and complete review Italy may have saw and I hope you can take inspiration by it.
    Review link: Recensione Rabbit R1: Basta capirlo per amarlo! - KNGWorld

  2. Rabbit’s response:
    Hi Karim,

Thank you for reaching out to rabbit support and sharing your review of Italy.

We’re delighted to hear about your passion for creating a comprehensive and honest resource for travelers. Your dedication to providing valuable insights is commendable, and we believe it will greatly benefit those planning their Italian adventures.

While we haven’t had the chance to read your review yet, we’re eager to explore the link you’ve provided. Detailed reviews from enthusiastic travelers like yourself are incredibly valuable in helping others discover and appreciate the diverse experiences Italy has to offer.

We appreciate you bringing this to our attention and are confident that many travelers will find your review helpful in planning their trips to Italy. If you have any questions or need assistance with anything else, please don’t hesitate to contact us.

Regards
Ramona
rabbit support
As you can see, the content of the response doesn’t match with the content of the original e-mail.
3. My reply asking to be transferred to a human operator:
Hello,

The text of the reply suggested me is an AI who replied to this email; I kindly ask to be transferred immediately to an human operator who reads the Rabbit R1 review I shared and provides a comment on it.

I am seriously taking my time to share valuable feedbacks to the Rabbit Team and to my followers and I am not willing to loose it by being treated that way.

I thank you in advance for the patience and for understanding;

Kind regards,

Karim Gouda Said Hessan
4. Rabbit response confirming the absence of Human operators:
Hi Karim,

Thank you for reaching out to rabbit support.

I understand the importance of your feedback on the rabbit r1 and your desire to have it reviewed by a human operator. Unfortunately, there isn’t a human operator available to provide a direct comment on the review you’ve shared.

However, your insights are valuable, and I encourage you to share them directly with our rabbit team through our official channels. This could include our website, customer service email, or social media platforms, where we can acknowledge and consider your feedback.

You can click here to join our community for announcements and updates.

If there’s anything specific you’d like to discuss or any questions you have about the rabbit r1, feel free to let me know, and I’ll do my best to assist you! I hope this response is helpful! If you need further adjustments, feel free to ask.

Regards
Ramona
rabbit support
I hope this could be usefull for clarifying my question.

1 Like
4

Thanks for sharing.

I can confirm Ramona is a real human support agent, and this was simply a case of it not quite being the right response or there was a misunderstanding here.

Our support staff can’t comment on reviews, or generalised feedback, but they are definitely real.

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OK, thank you for the clarification. I apologize for what happened.

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Hello Simon,
I take the chance to write a complain about the connection capabilities of my Rabbit R1. I urgently need it to be updated and having a look at the community I am not the only one.
I can barely keep it connected to the internet when I am in my bedroom, that’s approximately 30 meters away from the router. In every other corner of my house, it simply disconnects and stops working.
Using R1 that manner is both impossible and frustrating and I will not think of buying a cellular plan to use it outside if I can’t even use it inside of my house.
I hope, even if you just released a software update, you’ll keep an eye on that and try to fix it before next week because not only me, but if you look at the community, I think more than the 80% of the R1 users reported similar issues.
I’ve also contacted the customer support for that but I didn’t notice any changes even with the new Ota update I received.
Thank you very much.
Kind regards,

Karim Gouda Said Hessan
Fondatore e direttore della community di KNGTech.
E-Mail:
goudasaidhessankarim@gmail.com