an update on factory reset, and lost, stolen or sold devices.

hi everyone :wave:

yesterday we both became aware of and immediately resolved a potential risk involving lost, stolen, or second-hand r1 devices before factory reset capabilities were provided.

you can read more about this here including how the potential risk worked and the changes we have made to resolve the issue. to be clear - as of the time of publishing this post, we have no indication that this situation has been abused by anyone. we are simply highlighting this as we believe our customers deserve full transparency.

if you intend to sell your r1, please be sure to use the factory reset option from the settings menu to ensure that all data is completely wiped from the device.

thank you! :pray:

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